Manager Technical Services Vehicle Lyon

The quality of our products and services is a prerequisite for Customer Satisfaction, a business asset both for our sales and our profitability.

This is the purpose of our Quality & Customer Satisfaction organization within Research & Development organization. Our mission is to keep our customers on the road, protect people and secure business. We support our customers’ uptime and share the customer’s perception and their actual quality performance of our products.

The Quality & Customer Satisfaction Lyon department has the responsibility to lead the quality journey for all Renault Trucks vehicles ranges and for the Volvo Trucks Medium Duty range.

By being in a back-office level 2 position, bridging the commercial and industrial organizations, our Technical Service (TS) teams:

• support market companies, importers and helpdesks in repairing vehicles when deep technical knowledge in diagnosis and system repair is required
• adapt and rebuild customer vehicles in central systems.
• assist to resolve quality issues by contributing to detection, investigation, root cause analysis, containment action, repair instructions.

As manager at Technical Service, you get a unique opportunity to combine truck expertise with a deep understanding of real-life customer usage and an extensive market knowledge & network; you will have a real chance to have a direct impact on customer satisfaction and trucks uptime. In a fiercely competitive market, understanding how our products are used by the end-customers is the key to success!

Would you feel motivated and engaged for it, you have here an opportunity to onboard with us by applying on this position as Manager Technical Services Vehicle Lyon.

Main Responsibilities

• You lead a team of 15 product specialists based in Lyon
• You own the technical service performance towards brands, mainly measured by answer lead-time performance
• You take the lead and initiatives on transversal actions/projects for continuous improvements in people development, processes, customer satisfaction, new technologies, etc.

For a successful performance managing this role

• You have a master’s degree in engineering or equivalent
• You have previous management experience for a minimum of 3 years
• You have an experience of 10 years within engineering, aftermarket, or dealership
• You show expertise within vehicle engineering areas
• You are result driven and action oriented, always striving further and with a strong sense of services
• Customer focus is a priority for you seeking to demanding markets and Customer expectations
• You have a natural ability to build up a network and create trust
• You know how to delegate, set priority and develop your direct reports
• You are fluent in English and French, and eager to work with your international colleagues

Did you know? For many years, as a “disability friendly” company, Renault Trucks SAS has been committed to including people with disabilities in our professional environment.