Process & Solution Key User

Mission/purpose:	The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants. The Process & Solution Key User will support the end users and support the full utilization of process and solutions.
Key responsibilities:	• Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities • Analyze business issues and business requests from a process and solution perspective before initiating a formal change request • Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader • Participate in acceptance tests (process and solution) • Approve/Reject user acceptance test (i.e. new solution releases) • Identify root cause to define process and solution improvement area and propose solution or escalate • Review and accept process/solution development and improvement proposals • Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests) • Address IT end user questions and act as single point of escalation to the ITS support • Accept escalation of process / IT solution maintenance and support issues and development and improvement proposals on behalf of the end users • Register a change request • Communicate and anchor process/solution improvement proposals • Support implementation of standard process/es and solution(s) • Support the definition of process measurement/s • Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader • Perform process training and give support to end users • Perform SAP trainings for end users • Represent the users in user groups/reference groups or similar forums
System knowledge:	SAP, Excel - fully proficient Very good knowledge of tools used in the specific area
Required competences:	• Minimum 3 years of professional experience gained in accounting area, including experience from ACC • High level of business process knowledge • Good understanding of related processes and solutions • Good understanding of process interfaces to other processes • Basic knowledge about process methods and tools • Good communication skills • End to end process knowledge • Effective communication • Partner and customer focus • Teamwork and cooperation • Continuous improvement/action oriented • Cross-border collaboration

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

Volvo Group Finance contributes to realizing the vision of the Volvo Group by developing and providing a wide range of expert services from financial planning to accounting, business controlling, M&As, real estate services, financial reporting and investor relations. With Volvo Group Finance you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

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